Refund Policy

We offer a free 24-hour trial precisely so you can confirm the service works on your connection and your devices before paying. Because access is granted immediately and in full, paid subscriptions are covered by a technical-issue guarantee rather than an open change-of-mind window.

If, within seven days of activation, a technical fault on our side prevents you from watching and our support team cannot resolve it, you are entitled to a refund of your subscription.

To qualify, we ask that you:

• Contact support and give us a genuine opportunity to diagnose the problem.
• Confirm the basics on your side — connection speed, device and player.
• Raise the issue within seven days of your line being activated.

• An unstable, slow or congested internet connection at your address.
• Device faults, unsupported hardware or third-party player problems.
• A specific channel being removed or restructured by its broadcaster.
• Change of mind after the trial period, or simply not using the subscription.
• Accounts suspended for sharing or reselling credentials.

Email support@layerseventvip.com with the address you subscribed under, the date of purchase and a short description of the problem and what you have already tried. We aim to reach a decision within three working days.

Approved refunds are returned by the original payment method. Card refunds usually appear within five to ten working days, depending on your bank. Cryptocurrency payments are refunded in the same asset, at the value received.

Please contact us before raising a chargeback. Almost every issue can be settled directly and far faster, and an open dispute prevents us from processing a refund ourselves.