Question 1

What exactly is Layerseven TV?

Accepted Answer

Layerseven TV is a subscription streaming service that delivers live television and on-demand content over your internet connection. One subscription covers 22,000+ live channels and roughly 95,000 films and series, and it plays on the devices you already own — no dish, no cable box, no engineer visit.

Question 2

Will it work where I live?

Accepted Answer

In almost every case, yes. Our servers are reachable worldwide and subscribers stream from North America, the UK, mainland Europe, the Gulf and beyond. The practical requirement is a stable connection of at least 15 Mbps for HD and 25 Mbps for 4K content.

Question 3

Which devices are supported?

Accepted Answer

Smart TVs from Samsung and LG, Android TV, Amazon Firestick and Fire TV, Apple TV, iPhone and iPad, Android phones and tablets, MAG and Aura boxes, plus Windows and macOS computers. If your device plays video and connects to the internet, there is usually a route in.

Question 4

How many screens can watch at the same time?

Accepted Answer

That depends on the plan you pick. Every plan is sold by connection count, from one screen up to five, and each connection can stream something different at the same time. You can add connections later without starting a new subscription.

Question 5

Is there a free trial?

Accepted Answer

Yes. We offer a 24-hour trial with access to the full channel and on-demand library so you can test playback on your own connection and your own devices. No card details are required to start it.

Question 6

How long does setup actually take?

Accepted Answer

Most people are watching within ten minutes. After checkout you receive your login details by email and WhatsApp, install a supported player on your device, enter the details once, and the channel list loads itself.

Question 7

Do I need any extra hardware?

Accepted Answer

No. You need the device you already watch on and a working internet connection. Some customers prefer to add a Firestick or Android box to an older television, but that is a convenience rather than a requirement.

Question 8

Can you help me set it up?

Accepted Answer

We will. Send us a message on WhatsApp or email and our team walks you through your specific device step by step, including remote guidance if you would rather someone talked you through each screen.

Question 9

Can I move my subscription to a new device?

Accepted Answer

Yes. Your credentials are not locked to a single piece of hardware. Install the player on the new device, sign in with the same details, and carry on where you left off.

Question 10

What picture quality can I expect?

Accepted Answer

Streams are delivered in 4K, FHD, HD or SD depending on the source channel. Major sports, entertainment and film content is typically FHD or better, and the player picks the bitrate that suits your available bandwidth.

Question 11

Why does a channel buffer occasionally?

Accepted Answer

Buffering is nearly always local — congested Wi-Fi, a busy household connection, or an overloaded router. Switching to a 5 GHz band or a wired connection resolves most cases. If a specific channel misbehaves for you, tell support and we will check that stream directly.

Question 12

Do you include an EPG and catch-up?

Accepted Answer

Yes. A full electronic programme guide ships with the service, and catch-up is available on a large share of the main channels so you can rewind a programme that has already aired.

Question 13

Are live sports and PPV events included?

Accepted Answer

Live league football, basketball, motorsport, combat sports and major event coverage are part of the standard library. Event channels are added ahead of large fixtures rather than sold as an extra.

Question 14

How does the pricing work?

Accepted Answer

You choose how many screens you need and how long you want the subscription to run. Longer terms bring the monthly cost down substantially, and every plan includes the same complete library — there is no cut-down tier.

Question 15

Which payment methods do you take?

Accepted Answer

Major credit and debit cards, PayPal and several cryptocurrencies. Payment is processed by our provider and card details are never stored on our own systems.

Question 16

Are there hidden or activation fees?

Accepted Answer

None. The price shown at checkout is the full price for the whole term. There is no setup charge, no equipment rental and no automatic renewal you have to hunt down and cancel.

Question 17

What happens when my subscription ends?

Accepted Answer

Playback simply stops at the end of the term. We will message you beforehand with a renewal link, and renewing keeps the same credentials so nothing needs reinstalling.

Question 18

My channels will not load at all.

Accepted Answer

Start by restarting the player app and your router. If the list is still empty, confirm the credentials were entered exactly as sent, with no trailing space. Persisting past that, message support and we will verify the line status on our end.

Question 19

The picture stutters on one device but not another.

Accepted Answer

That points to the device rather than the stream. Clear the player cache, close background apps, and if the device is on Wi-Fi try the 5 GHz band or an ethernet adapter. Older Firesticks in particular benefit from a periodic cache clear.

Question 20

A channel I want is missing from my list.

Accepted Answer

Send us the channel name and country. We add requested channels regularly, and in many cases the channel exists in a category you have not scrolled to yet — support can point you straight to it.

Question 21

My credentials stopped working suddenly.

Accepted Answer

Usually this means the connection limit for your plan was exceeded, often by a device left streaming in another room. Close the extra sessions and try again, or contact us and we will reset the line for you.

Question 22

When is support available?

Accepted Answer

Every day, around the clock. WhatsApp and Telegram get the fastest response, usually within a few minutes; email is answered within the hour in most cases.

Question 23

Do you offer any guarantee?

Accepted Answer

Yes. If a technical fault on our side prevents you from watching and we cannot resolve it, you are covered by our 7-day technical-issue guarantee. The full terms are on our refund policy page.

Question 24

How do I upgrade or add more screens?

Accepted Answer

Message support with your current details and the number of connections you want. We adjust the line, invoice only the difference, and the change takes effect immediately.

Frequently asked questions.

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